What Causes a Crisis?
A mental health crisis can occur for many different reasons. By definition, we often do not know when a crisis may occur, and we might not be able to wait for a regularly-scheduled therapy appointment or standard business hours to address it.
Stressful and Traumatic Events May Lead to Crisis
When a person experiences a highly-stressful or traumatic event, they can go into crisis afterward because they cannot process what happened independently. Crisis intervention can help determine what they need to do to ensure their immediate safety, de-escalate their feelings, and make a plan for appropriate resources and ongoing treatment. If someone experienced a traumatic event a long time ago, they can still go into crisis if they are triggered in the present moment. Crisis intervention can help them return to the present moment, process the trigger, and manage their symptoms until they can connect with their treatment team. People with various mental health diagnoses, including mood disorders, psychotic disorders, or substance use disorders might experience a sudden, acute increase in their symptoms. They can benefit from crisis intervention to ensure immediate safety, utilize appropriate coping skills, and connect with ongoing treatment options. Someone who experiences suicidal ideation can experience a crisis if they feel that they might act on these thoughts. Crisis intervention addresses any specific triggers for these thoughts and manages the individual’s safety.
How Crisis Intervention Works
Effective crisis intervention involves connecting to the person in crisis and talking them through specific steps to ensure their immediate safety as well as make appropriate plans for future care. Many crisis resources utilize a six-step model developed by Dr. Richard James. This model includes the following six steps:
Impact of Crisis Intervention
Outpatient crisis intervention services can give clients the option to work through an immediate crisis in a safe environment without requiring hospitalization. It can assess risk level and connect clients to services that can help them in the moment. Typically, crisis intervention services are free to use and therefore accessible to anyone regardless of income or financial means. Phone and text-based crisis hotlines allow clients to access services from anywhere because they do not have to travel to a specific location to access support. Research has shown consistent outcomes for both phone and text-based hotlines.
Potential Risks of Crisis Intervention
Let’s take a look at some potential risks of crisis intervention.
Crisis Intervention Is Not a Substitute for Therapy
Crisis intervention only addresses the immediate emergency and is not a substitute for therapy services. While most crisis hotlines are free to use, it can be difficult for people in rural areas or those with low income to access and afford ongoing treatment and support. Crisis intervention is a tool, but no one tool can fix everything. People need access to a variety of resources in order to get the support that they need.
Crisis Responders May Not Know How to Deal With Every Situation
Not all crisis resources are created equal. Responders do not need an advanced degree or licensure in order to provide crisis intervention. This makes crisis intervention accessible, as responders can be trained quickly. However, responders might not feel equipped to manage a client’s needs or have the knowledge to make appropriate referrals. This occurs most frequently with suicidal clients and can lead to the client not getting appropriate follow-up care.
There Is No Prior Therapeutic Rapport
Although crisis intervention can effectively help a client through a difficult time, clients are connected with whichever respondent is available rather than a provider that they know well. This can create an added challenge for clients who have difficulty trusting new providers.
Help Is Limited If a Client Remains Anonymous
Finally, some crisis hotlines allow users to be anonymous. While this can help clients feel more comfortable sharing, this means that the responder cannot verify their location or put them in touch with emergency services if the need arises.
A Word From Verywell
Several qualified crisis resources exist if you are experiencing a mental health crisis. If you are experiencing suicidal ideation, substance dependence, abuse, domestic violence, or another crisis, help is available. Asking for help can be difficult, especially if you are in crisis, but support is available. For more mental health resources, see our National Helpline Database.
